Cancellation Policy
At Ocallcoo, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
Because we work to process orders quickly, cancellations after this timeframe may not be possible if your order has already entered the processing or shipping stage.
How to Cancel an Order
To request a cancellation, please contact us immediately at:
📧 contact@ocallcoo.com
Include your:
- Order number
- Request to cancel
Our customer service team will check the status of your order and, if it is still within the 1-hour cancellation window, will assist with canceling the order.
If the order has already begun processing, we will guide you on the next steps, which may include initiating a return once the item arrives.
Refund for Cancelled Orders
If your cancellation is successful within the 1-hour timeframe:
- A full refund will be issued to your original payment method
- Please allow a few business days for the refund to appear in your account, depending on your payment provider
Late Cancellation
Cancellations requested after the 1-hour window cannot be guaranteed.
If your order has already been processed or shipped, please follow our standard Return & Refund Policy.
Contact Information
For cancellation requests or any questions, please contact us at:
📧 contact@ocallcoo.com
Our team is here to help.
Policy Updates
Ocallcoo reserves the right to update or modify this Cancellation Policy at any time.
Any changes will become effective immediately upon being posted on our website.
Thank you for choosing Ocallcoo. We appreciate your understanding and cooperation with our cancellation policy.