Return & Refund Policy
Thank you for shopping with Ocallcoo. We strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:
- Items must be unused
- In the same condition as received
- Returned in the original packaging
How to Initiate a Return
Please contact us at contact@ocallcoo.com to request a return.
Include the following:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our customer service team will guide you through the process and provide a return authorization if applicable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective, or
- The return is due to an error on our part
We recommend using a trackable shipping service to ensure safe return of your item.
Refund Processing
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved:
- Your refund will be processed
- A credit will automatically be applied to your original payment method
- Processing time may vary depending on your payment provider
Exchanges
To exchange an item, please follow the return process first.
Once your return is approved, you may place a new order for the desired item.
Exchanges are handled separately from returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@ocallcoo.com.
We will provide instructions on how to receive a replacement or refund.
Contact Information
If you have any questions or concerns about our Return & Refund Policy, please reach us at:
📧 contact@ocallcoo.com
We are always here to assist you.
Policy Updates
Ocallcoo reserves the right to update or modify this Return & Refund Policy at any time.
Changes will become effective immediately upon being posted on our website.
Thank you for choosing Ocallcoo. We appreciate your trust in our products and remain committed to providing excellent customer service.